Spencer Lanoue
Latest articles
10 Best Ways to Start Offering Free Shipping Today
Free shipping isn't just a nice-to-have feature for online stores—it's a game-changer. For many customers, the prospect of free delivery can be the tipping point between clicking "buy now" and abandoning a shopping cart. If you're running an ecommerce business, especially a fast-growing DTC brand, offering free shipping can significantly enhance your customer experience and boost sales.
10 Best Tools to Track Customer Success Metrics Effectively
customer success is not just about making a sale—it's about building relationships that last. As founders and CX leaders of growing brands, you know the importance of understanding how your customers feel about your products and services. But how do you track this effectively? Well, that's where the right tools come into play.
10 Best Ways to Optimize WhatsApp for Your Ecommerce Business
WhatsApp is more than just a messaging app. For ecommerce businesses, especially those in the DTC space, it's a powerful tool to enhance customer interactions and build lasting relationships. With its high engagement rates and personal touch, WhatsApp can dramatically improve your customer service game if used effectively.
10 Best Ways to Drive Growth Through Customer Service
Customer service isn't just about handling complaints or answering questions. It's a powerful tool for driving growth in your ecommerce brand. Whether you're a founder or a customer experience leader, understanding how to leverage customer service can set you apart in the competitive ecommerce landscape. But what practical steps can you take to make customer service a growth engine for your business?
10 Best Ways to Develop a Customer Service Strategy That Delights
Building a customer service strategy that not only meets expectations but truly delights customers is a game-changer for any direct-to-consumer (DTC) brand. After all, in the crowded marketplace of ecommerce, exceptional customer service can be your secret weapon. But how do you create a strategy that turns ordinary interactions into extraordinary experiences?
10 Best Tricks to Excel in Ecommerce Product Reviews
When we think about product reviews in ecommerce, we often imagine a simple star rating and a few lines of feedback. In truth, these reviews are a powerhouse for building brand trust and boosting sales. Whether you're a founder of a fast-growing direct-to-consumer brand or a customer experience leader, understanding how to excel in product reviews is essential for your brand's success.
10 Best Tools to Use AI in Customer Service
AI is transforming customer service, making it a hot topic among ecommerce founders and CX leaders. As these leaders strive to offer the best for their customers, leveraging AI tools can be a game-changer. But with so many options out there, knowing which tools can really make a difference can be a bit tricky.
10 Best Tools to Supercharge Your Customer Service Skills
Customer service is the backbone of any successful ecommerce brand, especially for those in the fast-growing direct-to-consumer space. As you're likely aware, providing stellar customer support can be the difference between a one-time buyer and a lifelong customer. But how can you supercharge your customer service skills to meet the high expectations of today's consumers?
10 Best Tools to Strengthen Customer Intimacy
Building strong customer relationships is at the heart of any successful ecommerce business. For DTC brands, creating a sense of intimacy with customers can lead to increased loyalty, repeat purchases, and a reputation that stands out in a crowded market. But how exactly can you achieve this? The answer often lies in the tools you use to engage and support your customers.
10 Best Tools to Scale Customer Support Efficiently
Running a fast-growing ecommerce brand is exhilarating but challenging, especially when it comes to scaling customer support efficiently. As your customer base grows, so do their inquiries and expectations. To keep up without compromising on quality, you need the right tools in your arsenal.
10 Best Tools to Sharpen Your Customer Service Skills
Your ecommerce brand is growing, and with it, the demands on your customer service team. Providing stellar support is not just a nice-to-have but a must-have in this competitive landscape. Great customer service can turn a one-time buyer into a loyal fan, driving repeat purchases and brand reputation. But how do you sharpen those customer service skills to truly stand out?
10 Best Tools to Reduce Returns in Ecommerce
Returns are a reality in ecommerce, but they don't have to be a headache. For fast-growing brands, reducing returns isn't just about cutting costs; it's about improving customer experience and ensuring satisfaction. So, how can you tackle this issue effectively?
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