Spencer Lanoue
Latest articles
10 Practical Tips to Improve Customer Service Today
Running a fast-growing ecommerce brand comes with its own set of challenges, especially when it comes to customer service. As your business scales, maintaining high-quality customer support can significantly impact customer loyalty and brand reputation. Getting it right isn't just about avoiding complaints; it's about creating a delightful experience that keeps customers coming back for more.
10 Practical Steps to Handle Lost Ecommerce Packages
Lost packages are more than just a headache for ecommerce brands—they can be a real threat to your reputation and customer loyalty. Customers trust that their purchases will arrive on time and in perfect condition, and when they don’t, it’s crucial to handle the situation with care. As a fast-growing direct-to-consumer (DTC) brand, you need efficient strategies to address these hiccups and turn them into opportunities to shine in customer service.
10 Power Tools for Boosting Your Ecommerce Business Today
Running an ecommerce business is no small feat, especially when you're aiming to stand out in a crowded market. Whether you're a founder of a direct-to-consumer brand or a customer experience leader, you know that providing fantastic customer service isn't just a nice-to-have—it's essential to your brand's growth and reputation.
10 Must-Have Customer Service Skills for Customer Satisfaction
customer satisfaction is not just a buzzword—it's a critical component that can make or break a brand. With customers having endless options at their fingertips, ensuring a delightful experience at every touchpoint is essential. This is where top-notch customer service skills come into play, acting as the backbone of customer satisfaction.
10 Must-Read Customer Experience Books for Every Business Leader
Customer experience is more than just a buzzword. It's the heart of any successful business strategy, especially for ecommerce brands. If you're a founder or a leader in a fast-growing DTC brand, you're likely aware that creating exceptional customer experiences can set your business apart. But how do you get there? One of the best ways to gain inspiration and insight is by diving into some of the top books on the subject.
10 Must-Know Tips for Building an Effective Knowledge Base Architecture
Building an effective knowledge base isn't just about tossing together a bunch of FAQs and calling it a day. For founders and CX leaders of fast-growing ecommerce brands, especially those in the DTC space, a well-structured knowledge base can be a game-changer. It streamlines customer interactions, reduces support tickets, and helps build a loyal customer base. Today, we're going to explore ten must-know tips to do just that.
10 Most Common Customer Service Interview Questions and How to Answer Them
Customer service interviews can be a bit nerve-wracking, especially if you're preparing to hire for a fast-growing ecommerce brand. Whether you're a founder or a CX leader, it's crucial to have a well-rounded understanding of the interview process to ensure you're bringing the right talent onboard. After all, a great customer experience can be the difference between a one-time purchaser and a lifelong brand advocate.
10 Inspiring Knowledge Base Examples You Need to See
Building a remarkable customer experience is the backbone of any thriving ecommerce brand. When customers can quickly find answers to their questions, they're happier, more satisfied, and more likely to return. A well-crafted knowledge base not only empowers customers to help themselves but also frees up your support team to focus on more complex inquiries. So, how do you create a knowledge base that's both effective and engaging?
10 Inspiring Customer Onboarding Examples to Boost Engagement
Customer onboarding—it's the first step in what will hopefully be a long and prosperous relationship with your customers. For fast-growing ecommerce brands, especially those in the DTC space, getting this right can make all the difference. Whether you're a founder or leading the CX team, you'll appreciate how a well-crafted onboarding experience can boost engagement, foster loyalty, and ultimately drive sales.
10 Heartwarming Customer Service Stories That Will Restore Your Faith in Humanity
Customer service in ecommerce isn't just about answering questions or processing returns. It's about creating memorable interactions that resonate with customers long after their transaction is complete. In this blog post, we'll explore ten heartwarming customer service stories that are not only inspiring but also provide valuable lessons for DTC brands looking to enhance their customer experience.
10 Expert Tips to Deliver the Best Customer Service in Ecommerce
Customer service is the backbone of any ecommerce brand, especially for fast-growing DTC brands where building a personal connection with customers is crucial. As founders and CX leaders, you're not just selling products; you're creating experiences that can make or break your brand's reputation.
10 Examples of Things That Don't Scale and How to Manage Them
Scaling a business is a thrilling challenge. The rush of growth and the promise of new possibilities can be intoxicating. Yet, not everything in a fast-growing company is meant to scale. For founders and customer experience leaders in the ecommerce space, particularly in DTC brands, understanding what doesn't scale and how to manage these elements is crucial. It's about keeping the human touch and strategic focus intact amidst rapid expansion.
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