Spencer Lanoue
Latest articles
10 Tips for Hiring Remote Ecommerce Customer Service Representatives
Hiring remote ecommerce customer service representatives can be one of the most transformative decisions for your brand. In a world where customer satisfaction is more critical than ever, having a skilled team to handle queries can elevate your brand reputation and drive loyalty.
10 Tips for Crafting an Ecommerce Customer Service Resume That Stands Out
When you're looking to hire top-notch customer service talent for your ecommerce brand, their resumes are the first impression you get of their capabilities. A stellar resume can tell you a lot about a candidate's potential to enhance customer experience, drive loyalty, and support your brand's growth. But what exactly makes a resume stand out in the crowded field of ecommerce customer service?
10 Tips for Choosing Between WooCommerce and Magento in 2023
When you're leading a fast-growing ecommerce brand, choosing the right platform is like picking the right vehicle for a road trip. You want something reliable, efficient, and perfectly suited to your needs. WooCommerce and Magento are two popular platforms that often come up in discussions. But how do you decide which one is the best fit for your business?
10 Shopify Themes That Boost Sales Instantly
Choosing the right Shopify theme can be a game-changer for ecommerce brands, especially those on the fast track to growth. A theme isn't just about aesthetics; it’s about creating a seamless shopping experience that turns casual browsers into loyal customers. But with so many options available, how do you pick the perfect one?
10 Steps to Outstanding Ecommerce Customer Service
Outstanding customer service can be a game-changer for ecommerce brands. It’s not just about solving problems; it’s about creating experiences that make customers feel valued and understood. Today, we’re going to walk through ten practical steps that can elevate your customer service game to new heights.
10 Signs Your Customer Service Team is Ready for AI Integration
especially for DTC brands, keeping up with customer expectations is no small feat. As your brand scales, maintaining personal, efficient customer service becomes even more challenging. This is where integrating AI into your customer service strategy can be a game-changer. But how do you know when your team is ready to take this leap?
10 Responsibilities of a Tier 2 Support Technician You Should Know
Customer support is the backbone of any thriving ecommerce brand, especially those operating in the direct-to-consumer space. As brands grow, the complexity of customer inquiries increases, requiring a more sophisticated support system. Enter the Tier 2 Support Technician—a crucial role that ensures customer issues are resolved efficiently and effectively, preserving brand reputation and enhancing customer loyalty.
10 Psychological Tricks to Improve Customer Service
Customer service is more than resolving issues—it's about creating connections. especially for direct-to-consumer brands, these connections can make or break your business. With the right psychological tricks, you can transform your customer service into a powerful tool for building loyalty and driving repeat purchases.
10 Shocking Bad Customer Service Examples and How to Avoid Them
Customer service can make or break your ecommerce brand. How many times have you seen a promising company crumble under the weight of poor customer interactions? It’s more common than you think. In this post, we’ll dig into ten shocking examples of bad customer service that have hit the headlines or been shared widely online, and more importantly, we’ll provide practical advice on how you can avoid these pitfalls in your own business.
10 Responsibilities Every Customer Service Professional Should Master
As ecommerce brands grow at lightning speed, providing top-notch customer service becomes more crucial than ever. Your customer service team is the front line, the face of your brand, and often the deciding factor between a one-time buyer and a lifelong customer. But what exactly should a customer service professional excel at to fuel this journey of growth?
10 Real-Life Ecommerce Success Stories Using Live Chat
Live chat has transformed the way ecommerce brands interact with their customers. Gone are the days when customers had to wait endlessly on hold or send emails into the abyss. Today, live chat offers instant support, fostering real-time connections that build trust and drive sales. But how exactly are brands leveraging this tool to create amazing experiences?
10 Real-Life Business Apology Email Examples That Work
Apologizing in business can feel like a tightrope walk. You want to convey sincerity without coming across as weak or overly formal. For ecommerce brands, particularly those in the DTC space, mastering the art of the apology email is critical. It’s all about turning a potentially negative experience into an opportunity to build trust and loyalty.
The AI Alternative to Google Sheets
Bricks is an AI spreadsheet that does all your spreadsheet tasks for you using natural language prompts. No more formulas. No more hours of data cleanup. You just type what you want to do and AI does it for you.
Sign Up For Free