Zoho Desk vs. Tidio: Helpdesk Comparison Guide [2024]

providing excellent customer support is a non-negotiable for brands aiming to cement their place in the market. For founders and CX leaders of fast-growing direct-to-consumer brands, choosing the right helpdesk software can make all the difference. Today, we'll compare two popular options: Zoho Desk and Tidio, examining their features, benefits, and potential drawbacks.

By Spencer Lanoue

Zoho Desk vs. Tidio: Helpdesk Comparison Guide [2024]

How to Boost Shopify Customer Lifetime Value: A Complete Guide

Running a successful Shopify store isn't just about getting that first sale—it's about keeping customers coming back for more. This is where boosting your customer lifetime value (CLV) comes into play. For founders and CX leaders of fast-growing ecommerce brands, increasing CLV can mean the difference between steady growth and skyrocketing success. So, how exactly do you make your customers stick around longer and spend more?

How to Boost Your Business with Social Commerce

Picture this: you're scrolling through your favorite social media platform, and suddenly, an ad catches your eye. It's not just any ad—it's interactive, engaging, and it gives you the chance to purchase directly without leaving the app. Welcome to the world of social commerce, where shopping meets socializing, and businesses are reaping the rewards.

How to Boost Your Business with Customer Focus

In the fast-growing world of ecommerce, putting customers first can be the secret ingredient to thriving. If you're a founder or a CX leader for a DTC brand, you know that customer focus isn't just a buzzword—it's a game-changer. But how exactly do you harness this power to boost your business?

How to Boost Shopify Customer Retention with Data-Driven Insights

Running a Shopify store is certainly exciting, but keeping customers coming back is where the real challenge—and opportunity—lies. Customer retention is not just about making a sale; it's about building relationships. And here's the kicker: data can be your best friend in this journey.

How to Boost Shopify Sales with a Chatbot: The Ultimate Guide

In the competitive landscape of ecommerce, one tool that’s making a significant difference for Shopify stores is the chatbot. These digital assistants aren’t just about handling customer queries anymore; they’re boosting sales, enhancing customer loyalty, and helping brands build a lasting reputation. So, how can Shopify store owners leverage chatbots to their fullest potential?

How to Boost Sales: The Ultimate Guide to Ecommerce Upselling

upselling is like the icing on a cake. Sure, the cake is delicious on its own, but the icing takes it to another level. For ecommerce brands, upselling isn't just about increasing the average order value; it's about enhancing the customer experience by offering relevant, valuable upgrades. But how do you strike the right balance without coming off as pushy or salesy? Let's explore how upselling can boost your sales, build customer loyalty, and strengthen your brand.

How to Boost Sales with an Effective Ecommerce Email Marketing Strategy

Picture this: you've got a fast-growing ecommerce brand, bustling with potential and a lineup of products that could wow even the toughest critics. But, there’s a hurdle. You need to turn those curious browsers into loyal buyers, and you want to do it in a way that builds lasting relationships. Enter email marketing—a powerful tool that, when done right, can transform your sales figures and customer engagement levels.

How to Boost Sales with Shopify Abandoned Cart Recovery

Picture this: a potential customer is browsing your Shopify store, adding a few items to their cart. Everything seems perfect until, for some reason, they don't complete the purchase. This scenario, known as cart abandonment, is a common challenge for ecommerce brands. But don't worry—there's a silver lining. With Shopify's abandoned cart recovery tools, you can turn those missed opportunities into sales.

How to Boost Sales with Ecommerce Email Marketing: A Case Study Analysis

Email marketing is like the unsung hero of ecommerce. It’s often overshadowed by social media and flashy ad campaigns, yet it consistently delivers results. For DTC brands, particularly those growing at warp speed, email marketing is not just a tool—it's a lifeline. Today, we're going to look at how you can significantly boost your sales using ecommerce email marketing, all through the lens of a compelling case study.

How to Boost Sales with Live Chat: Actionable Tips and Tools

Live chat has become a cornerstone of customer support for ecommerce brands, and for good reason. It offers immediate, personalized assistance right when customers need it most, often leading to higher satisfaction and increased sales. But how exactly can you leverage live chat effectively to boost your sales? Let's explore some actionable tips and tools that can help you create an exceptional customer experience and drive those conversions.

How to Boost Productivity with Effective Email Management Tips

Emails. Love them or hate them, they are an inescapable part of running a fast-growing ecommerce brand. For founders and CX leaders, managing the avalanche of emails can often feel like an overwhelming task. But what if I told you there's a way to transform this chaos into a well-oiled machine that boosts productivity and enhances customer experience? That's exactly what we'll explore here.

How to Boost Product Improvements with Customer Feedback

Customer feedback can be a goldmine for improving products and services, especially for ecommerce brands looking to stand out. But how do you actually harness this feedback to drive meaningful improvements? If you're a founder or CX leader of a fast-growing DTC brand, this might be a question you've wrestled with.

The AI Alternative to Google Sheets

Bricks is an AI spreadsheet that does all your spreadsheet tasks for you using natural language prompts. No more formulas. No more hours of data cleanup. You just type what you want to do and AI does it for you.