Zoho Desk vs. Tidio: Helpdesk Comparison Guide [2024]

providing excellent customer support is a non-negotiable for brands aiming to cement their place in the market. For founders and CX leaders of fast-growing direct-to-consumer brands, choosing the right helpdesk software can make all the difference. Today, we'll compare two popular options: Zoho Desk and Tidio, examining their features, benefits, and potential drawbacks.

By Spencer Lanoue

Zoho Desk vs. Tidio: Helpdesk Comparison Guide [2024]

How to Start Selling on Instagram: Ultimate Guide for Beginners

Instagram is more than just a platform for sharing beautiful snapshots of your breakfast or your latest vacation. It's a powerful tool for ecommerce brands looking to connect with their audience, showcase products, and drive sales. If you're a founder or a CX leader at a fast-growing DTC brand, learning how to effectively sell on Instagram can make a big difference in your business's growth and customer engagement.

How to Stop Cherry Picking Tickets in Customer Service

Cherry-picking tickets in customer service might sound like a harmless practice, but it can severely impact your brand's reputation and customer loyalty. When customer service representatives choose only the easiest or most pleasant tickets to handle, it leaves complex or challenging inquiries unresolved. Over time, this selective attention can lead to frustrated customers and a tarnished brand image.

How to Streamline Customer Support Management for Your Business

Running a fast-growing ecommerce brand is akin to juggling while riding a unicycle—there's a lot to manage, and everything needs to work smoothly together. Customer support is one of those juggling balls that you can't afford to drop. Great customer experience can turn casual shoppers into devoted fans, but how do you manage it effectively without losing your balance?

How to Stay Ahead of Customer Service Trends in 2024

Customer service trends are constantly evolving, and staying on top of these changes can mean the difference between a thriving ecommerce brand and one that's struggling to keep up. In 2024, the landscape is shifting again, driven by technological advancements, changing consumer expectations, and competitive pressures.

How to Stay Ahead in Ecommerce: 7 Trends You Must Know

In the ever-evolving world of ecommerce, staying ahead of the curve is crucial for founders and CX leaders, especially those at the helm of fast-growing direct-to-consumer brands. Keeping up with trends isn't just about being trendy—it's about meeting customer expectations, driving loyalty, and ensuring that your business not only survives but thrives.

How to Stay Ahead of Customer Experience Trends in 2024

staying ahead of customer experience trends isn't just a nice-to-have—it's essential for survival. As 2024 unfolds, ecommerce founders and CX leaders are on a constant quest to deliver experiences that not only satisfy but delight customers, fostering loyalty and repeat purchases.

How to Start Your Own Thriving Ecommerce Business: Ultimate Guide

Starting your own ecommerce business can feel like an exciting adventure. You've got your product idea, a vision for what you want your brand to look like, and maybe even a little dream of seeing your products in the hands of happy customers. But where do you begin? How do you ensure that your business doesn't just survive but thrives in a competitive market?

How to Skyrocket Your Shopify Customer Retention Rate

Building a loyal customer base is the ultimate dream of any ecommerce brand, especially for those thriving on Shopify. While attracting new customers is always exciting, the real magic happens when you turn those new customers into repeat buyers. This is what customer retention is all about. So, how can you ensure your Shopify store not only attracts customers but keeps them coming back for more? Let’s explore some strategies that can help you increase your customer retention rate and create a community of loyal shoppers.

How to Speak with Customers and Boost Your Business Relationships

Connecting with customers is the heart and soul of any successful ecommerce brand. As a founder or a CX leader, your ability to engage and build relationships with your customers can drive loyalty and skyrocket your brand's reputation. But, how do you speak with customers in a way that not only addresses their needs but also strengthens your business relationships?

How to Skyrocket Your Ecommerce Sales with Smart Marketing Strategies

Running an ecommerce business can feel like juggling flaming swords while riding a unicycle. You're constantly trying to balance different aspects, from inventory to marketing, all while keeping your customers happy. If you're a founder or a CX leader, you already know that one of the most challenging yet rewarding parts of the journey is figuring out how to boost sales without compromising the customer experience.

How to Simplify Black Friday Logistics for Your Business

Black Friday can be both a blessing and a curse for ecommerce businesses. On one hand, it offers an incredible opportunity to boost sales, attract new customers, and strengthen brand loyalty. On the other, it presents logistical challenges that can make even the most seasoned entrepreneurs break a sweat. If you're a founder or a CX leader of a fast-growing direct-to-consumer brand, you know exactly what we're talking about.

How to Set and Achieve Customer Support Career Goals for Growth and Fulfillment

Setting and achieving career goals in customer support can be a fulfilling journey, especially in the dynamic world of ecommerce. For founders and CX leaders of fast-growing DTC brands, aligning these goals with business growth is crucial. This process not only enhances personal growth but also strengthens the entire customer experience, driving loyalty and repeat purchases.

The AI Alternative to Google Sheets

Bricks is an AI spreadsheet that does all your spreadsheet tasks for you using natural language prompts. No more formulas. No more hours of data cleanup. You just type what you want to do and AI does it for you.