20 Best Gladly Integrations to Improve CX in 2024

exceptional customer experience can make or break a brand. Gladly is a platform that many fast-growing brands rely on to streamline their customer interactions, helping them stand out in a crowded market. But what really sets an ecommerce brand apart is how it integrates other tools and services with Gladly to provide even better customer experiences.

This article explores 20 Gladly integrations that can significantly improve customer experience in 2024. Each integration is tailored to help DTC brands provide exceptional service, boost customer loyalty, and drive repeat purchases. Whether you're a founder or a CX leader, you'll find practical advice and tips to enhance your customer service toolkit.

1. Shopify for Seamless Ecommerce Management

Shopify, a leading ecommerce platform, is a natural fit for Gladly. By integrating Shopify with Gladly, you can manage customer orders and inquiries in one place. This integration allows customer service agents to access a customer's order history directly within Gladly, providing them with the information they need to resolve issues quickly and efficiently.

Here’s how to make the most of this integration:

• Quick Access to Order Details: Agents can see order details without switching platforms, which saves time and reduces the risk of errors.
• Personalized Customer Interaction: With access to purchase history, agents can offer personalized recommendations and solutions.
• Streamlined Returns and Exchanges: Agents can initiate returns or exchanges directly, simplifying the process for customers.

This integration is particularly beneficial for brands that handle a high volume of customer inquiries, as it streamlines processes and minimizes the time spent on each interaction.

2. Slack for Team Collaboration

Integrating Slack with Gladly enhances team communication and collaboration. It allows customer service teams to stay updated on ongoing issues and quickly share information without leaving their communication platform.

Consider these tips to optimize your Slack and Gladly integration:

• Real-Time Notifications: Set up alerts for critical customer issues that need immediate attention.
• Channel for Customer Insights: Create a dedicated Slack channel for sharing customer feedback and insights.
• Cross-Department Collaboration: Use Slack to loop in other departments, such as sales or product development, when specific expertise or input is needed.

This integration helps keep your team aligned and responsive, ensuring that customer queries are handled promptly and effectively.

3. Zendesk for Enhanced Support

While Gladly is a powerful tool on its own, integrating it with Zendesk can further boost your customer service capabilities. This integration allows you to leverage the robust ticketing system of Zendesk alongside Gladly's customer interaction platform.

Here’s how to use this integration effectively:

• Unified Ticket Management: Manage and prioritize customer tickets more efficiently by having them in one system.
• Comprehensive Customer Profiles: Combine data from both platforms to build detailed customer profiles.
• Automated Workflows: Set up automated workflows to handle routine inquiries, freeing up agents for more complex issues.

This integration is ideal for brands that handle complex customer service scenarios or require advanced ticket management capabilities.

4. Salesforce for CRM Excellence

Salesforce is a leading CRM platform, and integrating it with Gladly can provide a comprehensive view of your customers. This integration allows you to access CRM data directly within Gladly, enhancing your ability to provide personalized service.

Maximize this integration by:

• Accessing Customer Data: View customer interactions, sales history, and preferences in real-time.
• Targeted Marketing Campaigns: Use CRM data to create personalized marketing campaigns that resonate with your audience.
• Improved Sales Alignment: Share customer insights with your sales team to help them close deals more effectively.

This integration is particularly useful for brands looking to align their sales and customer service efforts, ensuring a consistent customer experience at every touchpoint.

5. Facebook Messenger for Instant Communication

With so many customers using social media for communication, integrating Facebook Messenger with Gladly is a smart move. This integration allows you to manage Messenger interactions directly within Gladly, providing a seamless customer service experience.

Here are some ways to leverage this integration:

• Real-Time Customer Support: Respond to customer inquiries instantly, improving satisfaction and loyalty.
• Centralized Communication: Manage all customer interactions from one platform, regardless of the channel.
• Engagement Opportunities: Use Messenger to engage with customers through promotions, updates, and personalized messages.

This integration is essential for brands aiming to enhance their social media presence and engage with customers where they already are.

6. Stripe for Streamlined Payment Processing

Stripe is a popular payment processing platform, and integrating it with Gladly can simplify financial transactions for your ecommerce brand. This integration allows customer service agents to access payment details and resolve billing issues quickly.

Enhance your payment process with these tips:

• Quick Payment Resolution: Address payment inquiries without switching systems, speeding up the resolution process.
• Secure Transactions: Ensure that all payment data is handled securely and complies with industry standards.
• Refund and Dispute Management: Manage refunds and disputes directly within Gladly, providing a seamless experience for customers.

This integration is ideal for ecommerce brands that prioritize efficient and secure payment processing, ensuring a smooth customer experience from purchase to after-sales support.

7. HubSpot for Marketing and Sales Alignment

HubSpot is a versatile platform for marketing, sales, and customer service. Integrating it with Gladly allows you to synchronize customer data across both platforms, providing a unified view of your audience.

Here’s how to make the most of this integration:

• Integrated Customer Journeys: Track customer interactions across all touchpoints for a comprehensive view.
• Coordinated Marketing Efforts: Use customer data to create targeted marketing campaigns that align with customer needs.
• Enhanced Sales Insights: Share customer insights with your sales team to help them engage more effectively with prospects.

This integration is perfect for brands looking to align their marketing and sales efforts, ensuring a consistent and personalized customer experience.

8. Mailchimp for Effective Email Campaigns

Email marketing remains a powerful tool for ecommerce brands, and integrating Mailchimp with Gladly can enhance your email campaigns. This integration allows you to leverage customer data from Gladly to create personalized and targeted email campaigns.

Consider these strategies to maximize this integration:

• Segmented Email Lists: Use customer data to create segmented email lists for more targeted campaigns.
• Automated Campaigns: Set up automated email sequences based on customer interactions and behaviors.
• Performance Tracking: Monitor the performance of your email campaigns and adjust strategies as needed.

This integration is ideal for brands looking to boost their email marketing efforts and engage with customers in a more personalized way.

9. Google Analytics for Data-Driven Insights

Google Analytics is a powerful tool for understanding customer behavior, and integrating it with Gladly can provide valuable insights into your customer interactions. This integration allows you to track and analyze customer data from Gladly, helping you make informed business decisions.

Maximize this integration with these tips:

• Track Customer Journeys: Monitor customer interactions across all channels to understand their journey.
• Identify Trends: Analyze data to identify trends and patterns in customer behavior.
• Data-Driven Decisions: Use insights from Google Analytics to inform your customer service and marketing strategies.

This integration is essential for brands looking to leverage data to improve their customer experience and drive business growth.

Final Thoughts

These Gladly integrations offer a range of benefits for ecommerce brands looking to improve their customer experience in 2024. By integrating tools like Shopify, Slack, Zendesk, Salesforce, and more, you can streamline your processes, provide personalized service, and ultimately boost customer loyalty.

For brands seeking an intuitive, affordable helpdesk solution, Fullcourt might be the perfect fit. It's designed for fast-growing Shopify brands, offering essential CX tools in a user-friendly platform. With features like a shared team inbox, live chat portal, and AI support assistant, Fullcourt helps brands manage customer interactions effectively, without the complexity of traditional helpdesks.